Frequently Asked Questions

Wholesale Ninjas has partnered with the world’s top retailers to provide wholesale quantities of liquidation merchandise in an efficient and expedient way. Our purpose is to help retailers grow sustainable businesses and support the boom in grass-roots e-commerce and independent retail sales. We have a proven track record of satisfying the needs of online sellers and brick-and-mortar business owners, as well as those who sell in secondary markets and non-traditional venues like flea-markets and pop-up stores.

When retailers have merchandise that they do not wish to sell through their normal channels -- online and brick-and-mortar storefronts -- they sell it at deep discount to liquidation distributors like us so as to make room in their stores and warehouses for preferred inventory. Those deep discounts can be passed on to you as a Wholesale Ninjas customer.

It’s natural to ask why retailers would offload their merchandise at such a low price. Most commonly it is done for logistical or contractual reasons. Warehouse and shelf space is limited and purchases are scheduled months in advance, easily leading to overstocked inventory if sales projections were off. Product packaging often changes to promote the latest superhero film or animated children’s show and merchants are frequently contractually obligated to have the most current packaging on their shelves. Some retailers simply have internal policies to not allow merchandise to sit on store shelves too long and liquidate older inventory on a set schedule. The industry term “shelf-pull” encompasses all the above situations and more where merchants liquidate viable product directly from their store shelves and is the category of liquidation most frequently available on Wholesale Ninjas. You can read more about shelf-pulls here.

Our facilities are located in the northeast United States and we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination.

All orders are made through our online store. There are no salespeople to call and no price lists to request. Simply browse our available lots, add what you want to your shopping cart and proceed to checkout!

No. You can browse our lots and place an order without creating an account — just add the lots you want to your cart and proceed to checkout.

No, Wholesale Ninjas does not sell products offline and we do not do any side deals. The only way to buy from Wholesale Ninjas is through our website.

Wholesale Ninjas knows that inventory shipping is a crucial aspect of any retail business. That's why we constantly strive to improve our shipping options. We currently offer three classes of shipping: standard ground, pallet breakdown service, and freight shipping. See below for the details of each option.

Shipping costs depend upon the shipping option chosen, destination location, current shipping rates, and what products are purchased. The easiest way to preview the shipping costs for a potential purchase is to add all desired items to the shopping cart. Proceed to checkout and enter your shipping information. Before the purchase is finalized, you will have the opportunity to view the shipping costs for each available shipping option. See the questions below for more information about our offered shipping options

All boxed-lot orders (everything on the lots page) are delivered via standard ground shipping. We use our negotiated rates with a variety of shipping carriers to give you a great deal.

With other suppliers, pallet orders typically need to be delivered by freight. Arranging freight shipping is an inconvenient, time-consuming, frustrating process. Surprise fees, a lot of phone tag, no tracking information and expensive rates are the norm. And that's if you can arrange the shipping in the first place; many freight companies do not service rural or out-of-the-way locales and often refuse to deliver to residential locations. Finally, not every business even has the facilities (loading dock and warehouse space) and equipment (forklift or pallet-jack) to deal with large deliveries on skids.

Since freight shipping isn't for everyone, Wholesale Ninjas has introduced the Pallet Breakdown Service. We will break down your pallet order into separate boxes and ship it all by ground transit. So you can get pallet orders delivered anywhere and you'll save money and time compared to freight! Many of our lots ship with this service.

Charges are $240.00 per pallet to cover all shipping and handling costs. Simply choose the Pallet Breakdown Service option for your shipping method at checkout and leave the rest to us!

Note that some pallets are ineligible for the Pallet Breakdown Service and must be shipped via freight.

Some pallet listings will ship via freight. A loading dock or other special facilities are NOT required to receive a freight shipment, and they can be made to residential locations. All of our freight deliveries come with lift-gate service and there will be no additional charges at delivery time in order to off-load the delivery. The driver will off-load the cargo from the truck, but won't necessarily move it inside or to another location. For instance, it may just be dropped off at the curb or in a driveway. In general, the customer should be prepared to deal with a pallet once it has been removed from the truck. It may have to be broken down where it stands. Alternatively, pallet-jacks can be rented from most big-box hardware and home-improvement chains. A forklift is unnecessary. Wholesale Ninjas will arrange the shipment with the carrier, but you will be contacted afterwards with details on arranging a drop-off window.

Freight costs depend on the source and destination locations as well as how much is transported. The cost of a single pallet will generally exceed that of the Pallet Breakdown Service but additional pallets after the first are steeply discounted making freight more economical for large orders.

We ship worldwide. Domestic orders cover the entire United States, and we also deliver internationally to most countries. Shipping costs and estimated delivery times are shown at checkout based on your destination. International orders may be subject to customs duties or import taxes set by the destination country.

Orders generally ship within 3-5 business days. No processing is done over weekends or holidays.

Most ground shipping orders are delivered within 2-3 days of the date shipped. However, our warehouse is located on the eastern seaboard so some orders to the west coast may take longer. For orders shipped by freight, shipping time will depend upon availability of transportation. Freight orders generally take 3-6 days but please allow for longer delivery times.

We use a variety of carriers for both package and freight with the goal of getting you the best rate.

No, for security and operational purposes we do not allow in-warehouse pickups. We offer a number of convenient and economical shipping options, however.

No, our lots are pre-made and items cannot be changed.

Our goal is transparency, which is something that can be hard to come by in the liquidation industry. We want you to feel comfortable and secure before you order. To that end, many of our lots have an itemized manifest that is viewable and downloadable from the corresponding listing page. If you see the "manifested" badge on a listing, then look for the manifest on the listing page.

Unless otherwise noted in the individual lot listing, the majority of our liquidation lots are shelf pulls. Shelf pull is an industry term similar to overstock, clearance or close-out. These are unused items that have been on retail store shelves and liquidated at the end of the season, or when the store needed to make room for new stock to be displayed. The reason for being removed from shelves may be as trivial as a new package design from the manufacturer (many stores are under contract to only sell items with the latest packaging). Shelf pulls are unused, they are NOT customer returns. Our shelf-pull items are in good selling condition, but may have some or all of the following properties:

• May have retail stickers such as price tags or discount/store labels.
• A small percentage of the items may be out of box or in open boxes.
• May include expired or short-dated goods.

Our lots move quickly and there are new items for sale nearly every day. Join our newsletter to be regularly updated on new lots for sale. To ensure our messages are not marked as spam, make sure to whitelist our address customer.care@wholesalenijas.com in your email settings (in Gmail, this can be done by adding the address to your contacts list).

The number of items in each lot varies. Each listing states the total quantity of items that are contained in that lot.

A unit is an item as can be found packaged for individual sale at a retail store. The following would all be considered a single unit:

• A single stick of deodorant
• A bottle of shampoo
• A single chapstick
• A blister pack of three chapstick
• A single package containing three bars of soap

Each lot comes with a unit quantity guarantee, meaning that if you select a lot and the listing states the lot contains 400 units you will receive 400 units. If you do not receive the correct number of units we guarantee to make it right.

We accept returns.

If you are not satisfied with your order, or there is a problem with it, contact our customer care team at customer.care@wholesalenijas.com and we will work with you to arrange a return, replacement, or refund. Please include your order number so we can help as quickly as possible.

If you have a problem with your order please email customer.care@wholesalenijas.com. In your email please specify your order number and the nature of the problem and a member of our customer care team will contact you as soon as possible.

No, the exact mix of products, brands, and styles is not guaranteed. Buyers should be prepared to receive a varied assortment within the listed category, as each lot can differ based on the high volume of inventory we process.

That said, every order is backed by our guarantees:

• 95% Sellable Condition Guarantee

  At least 95% of the items you receive will be in sellable condition. Some products may have minor packaging wear or shelf-pull characteristics, but the items themselves should be in good, resellable condition.

• 100% Quantity Guarantee

  We guarantee that the unit count you receive matches what was listed. If there are any discrepancies, our team will make it right.

Yes, we guarantee the functionality and usability of the products, not the condition of the packaging.

Because we sell liquidation inventory (including shelf-pulls and returns), packaging may show signs of wear, labeling, or minor damage. However, we guarantee that at least 95% of the items in your order will be in sellable, usable condition.

If the product itself is damaged or unusable beyond 5% of your order, contact our support team with photos and details, and we’ll make it right.

Our focus is on delivering products you can confidently resell, even if the packaging isn’t always perfect.

Wholesale Ninjas does not sell your information to any third-parties. Any information collected from you is used only in the normal operation of our business, such as verifying orders or contacting you about order status. Those who opt-in to our marketing program will receive updates regarding our products and promotions.

Yes. We use industry-standard security practices to protect your personal and payment information. All transactions are encrypted using SSL, and payment details are processed securely by trusted payment providers—we never store your full card information on our servers.

Your privacy and security are a top priority, and we continuously monitor and update our systems to keep your data safe.

Only businesses operating in the state of Maryland are required to provide a business license.