Refund Policy

We accept returns on every order we ship.

Return window

You have 30 days from delivery to request a return. The return request must be sent to customer.care@wholesalenijas.com within that window. Requests received after day 30 cannot be processed.

What qualifies for a return

Both defective and non-defective returns are accepted:

• Defective or damaged on arrival — items received broken, expired, materially mis-manifested, or otherwise outside our 95% product guarantee.
• Non-defective (change of mind, market fit, etc.) — accepted at our discretion when the load is returned in its original condition and packaging.

Return shipping

• Defective loads: we pay return shipping. We will issue a freight call tag (or reimburse your forwarder's invoice) for the return leg.
• Non-defective loads: the buyer pays return shipping. International buyers ship the load back to our US warehouse at their own expense (or via their freight forwarder).

Restocking fee

• Defective returns: no restocking fee.
• Non-defective returns: a 15% restocking fee is deducted from the refund. The fee covers re-inspection, re-manifesting and re-listing of the returned load.

Refund timing

Once the returned load arrives at our warehouse and passes inspection, your refund is issued to the original payment method within 5 business days. Wire-transfer refunds may take an additional 3–7 business days to clear.

How to start a return

Email customer.care@wholesalenijas.com with your order number and a brief description of the issue. For defective loads, please include photos of the affected items where possible. Our team responds within 1 business day in any of the six languages we support.

Address for returns

Wholesale Ninjas 200 Continental Dr Ste 401 Newark, DE 19713 United States

Questions

For anything not covered above, contact customer.care@wholesalenijas.com or open a WhatsApp chat — our team will work with you to find a fair resolution.